SriLankan Airlines Limited (“SriLankan”) collects Customer Data to provide you with its services. SriLankan takes its responsibility to protect Customer Data seriously and has always respected and protected the privacy of its Customers.
SriLankan will ask you to provide personal information when you use our services. We may collect your information in a variety of ways, including through our websites, mobile services, and Global Contact Centre. We also may collect such information through third parties that help us provide services to our customers, such as travel agents with whom we have contractual arrangements.
We respect your choice not to share personal information with us. However, if you decide to use our services without providing such information when it is required, your experience in using our website could be degraded.
The personal information that we collect about you (“Customer Data”) may include, for example:
When you use our online or mobile services, we also may collect information (such as “cookie” data) that does not identify you personally. Our collection, use, and sharing of such information is discussed below (see the “Cookies” section).
We use your Customer Data to provide the services that you request and to enhance your customer experience. For example, we use your information:
SriLankan does not sell, rent, or trade Customer Data to third parties. However, we may share your information with certain parties as follows:
SriLankan is an international commercial airline operating in many different jurisdictions and, accordingly, Customer Data collected in one jurisdiction might be stored, transferred, or accessed worldwide in different jurisdictions. The protections for Customer Data differ from one jurisdiction to another and thus when transferred, your Customer Data may be subject to different or lesser protections than in your country of residence. By providing your Customer Data, you acknowledge and agree to the transfer of such Data to jurisdictions that may have lesser protections for Customer Data.
You should ensure that the information we hold about you is current and accurate at all times. . If you have a dedicated account with SriLankan, you may login to that account and update your information as necessary. You also may have a right under applicable data protection law to access, amend, and/or request deletion of other information that we collect about you. To do so, please contact us at Customer@srilankan.com. In some cases, we may charge a nominal fee for processing such a request. Although SriLankan shall not be responsible for the accuracy of the Customer Data, it shall have the right to verify the details in any request made to update Customer Data.
SriLankan reserves the right to refuse to disclose the information that we hold if any law enforcement authority instructs us not to disclose information or, in the reasonable opinion of SriLankan, such disclosure could otherwise be harmful to SriLankan or any third party. For example, requests made in connection with fraudulent activities or in contravention of law will be refused.
You may withdraw your consent to receive promotional emails either by unsubscribing through the link provided in such an email or by changing the settings in your personal account with us.
Like many websites, SriLankan,com does not currently respond to “do not track” browser headers. But you can take steps to limit tracking by erasing cookies from your computer’s hard drive and by setting your browser to block all cookies or warn you before a cookie is stored. We respect your choice to accept or reject any cookies. However, your rejection of cookies may prevent you from using some of the features on our website or mobile services.
In order to safeguard Customer Data, SriLankan has in place commercially reasonable technical and procedural mechanisms. However, no level of security can entirely eliminate the risk of unauthorized access or use of data collected and stored online. Moreover, you should take care not to disclose your information online, including in any social media, and you should take reasonable steps to preserve the confidentiality of your Customer Data.
SriLankan Airlines Limited
Customer Affairs Department
Bandaranaike International Airport
*Translations can be provided upon request