General T&C:
Travel Insurance is valid for Indian resident(s) / Indian Passport Holders up to 70 years and who are traveling on non-migrant visa having the journey incepting from India (only). Any pre-existing diseases are excluded.
This product is underwritten by ‘Bajaj Allianz General Insurance Company Limited’ as the insurer with the assistance services provided by ‘AWP Assistance (India) Private Limited’ (trading as ‘Allianz Travel’ in India) as it’s Corporate Agent. In no way SriLankan Airlines represents to be an agent of the insurer.
For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, please refer the table below:
|
|
| Medical Expenses and Evacuation |
50,000 USD |
200,000 USD |
500,000 USD |
100 USD |
| Personal Accident * |
15,000 USD |
25,000 USD |
25,000 USD |
|
| Emergency Dental Pain Relief # |
500 USD |
500 USD |
500 USD |
100 USD |
| Repatriation |
5,000 USD |
5,000 USD |
5,000 USD |
|
| Loss of Checked Baggage ** |
500 USD |
1,000 USD |
1,000 USD |
|
| Delay of Checked Baggage |
100 USD |
100 USD |
100 USD |
12 Hrs |
| Loss of Passport |
250 USD |
250 USD |
250 USD |
25 USD |
| Personal Liability |
100,000 USD |
200,000 USD |
200,000 USD |
100 USD |
| Hijack cover |
50 USD per day to max 300 USD |
60 USD per day to max 360 USD |
60 USD per day to max 360 USD |
|
| Trip Delay |
25 USD per 12 hrs to max 120 USD |
30 USD per 12 hrs to max 180 USD |
30 USD per 12 hrs to max 180 USD |
12 hrs |
| Hospitalization Daily Allowance |
20 USD per day to max 120 USD |
25 USD per day to max 125 USD |
25 USD per day to max 125 USD |
|
| Golfer’s Hole-in-one |
250 USD |
500 USD |
500 USD |
|
| Trip Cancellation |
500 USD |
1,000 USD |
1,000 USD |
|
| Trip Curtailment |
200 USD |
300 USD |
500 USD |
|
| Accidental Death and Disability (Common Carrier) |
2,500 USD |
5,000 USD |
5,000 USD |
|
| Home Burglary Insurance |
INR 100,000 |
INR 200,000 |
INR 300,000 |
|
| Emergency Cash Benefit *** |
500 USD |
1,000 USD |
1,000 USD |
|
| Missed Connection |
100 USD |
100 USD |
100 USD |
12 Hrs |
| Difference in Airfare due to delayed or early return |
500 USD |
500 USD |
500 USD |
|
| Bounced Hotel |
500 USD |
500 USD |
500 USD |
|
| PA Cover in India |
INR 50,000 |
INR 50,000 |
INR 50,000 |
|
| * indicates only 50% of the Sum assured in respect of the death of the insured person below age of 18 years e.g in case of death of insured person who is below age of 18 years total liability will become 50% of total SI for personal accident i.e 50%*10000 USD= 5000 USD |
| # included in Medical Expenses and Evacuation Sum Insured |
| ** Per Baggage maximum 50 % and per item in the baggage 10 % |
| *** Cash advance would include delivery charges |
Data Discloser Policy (If any)
Information pertaining to the Customers will be dealt strictly in accordance with applicable laws of respective countries with respect to data privacy, including without limitation, the Information Technology Act 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules 2011, and the European General Data Protection Regulation (EU/2016/679) (“GDPR”), and any amendments/modifications thereof, to the extent it applies to such personal data.
FAQ
Click on Frequent Answered Question
What is Travel Insurance by SriLankan Airlines?
Travel Insurance by SriLankan Airlines is a travel insurance product exclusively designed for SriLankan Airlines passengers and is only available on
www.srilankan.com.
It protects you from certain unexpected events during your trip such as medical expenses, personal accident, travel inconvenience, etc. subject to the terms, conditions, exclusions and benefits limits of the policy wording. For more information, please click on
Policy Wording to read the terms
This product is underwritten by ‘Bajaj Allianz General Insurance Company Limited’ as the insurer with the assistance services provided by ‘AWP Assistance (India) Private Limited’ (trading as ‘Allianz Travel’ in India) as it’s Corporate Agent. In no way SriLankan Airlines represents to be an agent of the insurer.
Under Travel Insurance Basics
Who can purchase Travel Insurance by SriLankan Airlines?
Travel Insurance is valid for Indian resident(s) / Indian Passport Holders up to 70 years and who are traveling on non-migrant visa having the journey incepting from India (only). Any pre-existing diseases are excluded.
How can I apply for Travel Insurance by SriLankan Airlines?
Travel Insurance product can be added to your itinerary when making your flight booking on
www.srilankan.com. Alternatively, you may purchase Travel Insurance via Manage Booking on
www.srilankan.com.
Can I purchase Travel Insurance by SriLankan Airlines if I’m travelling One Way?
Yes, if your policy was purchased with a one-way booking, your coverage end date will be as below:
- Maximum 5 days from the departure date or the return date; whichever is earlier
Additionally, your policy will end on the earliest of:
- At 23:59 on the day you cancel your policy; or
- At 23:59 on the day you file a trip cancellation claim with us;
- At 23:59 on the day you end your trip, if you end your trip early;
- At 23:59 on the day you arrive at a medical facility for further care if you end your trip due to a medical reason; or
- At 23:59 on the 5th day of your trip
I am travelling to multiple destination on SriLankan Airlines, will I be able to purchase Travel Insurance?
Yes, you will be able to purchase Travel Insurance by SriLankan Airlines. We will use the furthest destination as the final duration & premium for your itinerary.
Under Travel Insurance Benefit
When does my travel coverage begin and end?
You are only eligible for coverage if we accept your request for insurance. Your policy’s coverage effective start date and end date are indicated in your certificate of insurance. Your trip must start and end in India.
Coverage is only provided for losses that occur while your policy is in effect.
Except for one-way and same-day return trips, the departure date and return date that you provided at time of purchase are counted as two separate days of travel basis which we calculate the duration of your trip.
Your policy ends on the coverage end date listed in your certificate of insurance. However, there are situations where your policy may end on a different date. If your policy was purchased with a one-way booking, your coverage end date will be as below:
- Maximum 5 days from the departure date or the return date; whichever is earlier
Additionally, your policy will end on the earliest of:
- At 23:59 on the day you cancel your policy; or
- At 23:59 on the day you file a trip cancellation claim with us;
- At 23:59 on the day you end your trip, if you end your trip early;
- At 23:59 on the day you arrive at a medical facility for further care if you end your trip due to a medical reason; or
- At 23:59 on the 5th day of your trip
However, if your return travel is delayed due to a covered reason, we will extend your coverage period until the earlier of when you are able to return to your point of origin or primary residence, or until you arrive at a medical facility for further care following a medical repatriation or trip interruption.
This policy applies for a specific trip and cannot be renewed.
Can I continue my medical treatment after I return to India?
Yes, we will pay up to the maximum benefit listed in your Coverage Summary for your continuing medical treatment in India.
The following conditions apply:
- We will not pay for continuation of medical treatment for longer than 14 days after the date you return to India.
- The illness, injury or condition must have occurred during your trip, and you must have sought medical treatment abroad.
- For claims related to COVID-19, you must have received a positive COVID-19 test abroad.
Can I cancel my SriLankan Airlines flight booking for any reason and get a full refund of my air fare because of the Trip Cancellation Benefit in my policy?
The Trip Cancellation and Trip Interruption benefits in your policy only cover the non-refundable portion of your air fare and other trip costs if you have to cancel, postpone or cut short your trip due to covered reasons. This includes serious sickness or death in your family that would prohibit you from continuing with your trip. Pre-existing medical conditions of self or family members are not covered.
Where can I get the full Policy Wording of Travel Insurance by SriLankan Airlines Policy?
You may refer to the
Policy Wording here for the terms and conditions.
Under Covid-19 coverage
Travel Insurance by SriLankan Airlines does cover medical & hospitalization expenses pertaining to COVID-19.
What are the key benefits for Covid-19 coverage under Travel Insurance by SriLankan Airlines?
Benefits for COVID-19 coverage are covered up to the Medical Expenses benefit’s sum insured mentioned in each travel insurance plan.
If a passenger is quarantined upon return to India, is he/she covered?
No, the policy does not cover quarantine in India on return
If a passenger tests positive for COVID-19 after arriving back in India, is he/she covered for medical expenses in India?
No. Travel Insurance by SriLankan Airlines will cover the necessary and reasonable medical costs incurred during the overseas trip, as a result of the passenger contracting COVID-19 during the overseas trip. We will pay up to the maximum sum insured limit mentioned against Medical Expenses benefit in each travel insurance plan.
The following conditions apply:
- We will not pay for continuation of medical treatment for longer than 14 days after the date you return to India.
- The illness, injury or condition must have occurred during your trip, and you must have sought medical treatment during your trip abroad.
- For claims related to COVID-19, you must have received a positive COVID-19 test during your trip abroad.
The following conditions and exclusions apply:
- The care must be medically necessary to treat an emergency condition, and such care must be provided by a doctor, dentist, hospital, or other provider authorised to practice medicine or dentistry.
- This coverage will not pay for continuation of medical treatment in India, unless you qualify for the additional covered reasons above;
- This coverage will not pay for any care for any illness, injury, or medical condition that did not originate during your trip abroad.
-
This coverage will not pay for non-emergency care or services, such as:
- Elective cosmetic surgery or care;
- Annual or routine exams;
- Long-term care;
- Allergy treatments (unless life threatening);
- Exams or care related to or loss of/damage to hearing aids, dentures, eyeglasses, and contact lenses;
- Physical therapy, rehabilitation, or palliative care (except as necessary to stabilise you);
- Experimental treatment; and
- Any other non-emergency medical or dental care.
- You must not have travelled against the orders or advice of any government or other public authority at any location to, from, or through which you are travelling on your trip.
When does the COVID-19 coverage cease for the passenger?
The COVID-19 coverage will cease as per the return date mentioned on your policy document.
If your policy was purchased with a one-way booking, your coverage end date will be the scheduled return date for your trip as below:
- Maximum 5 days from the departure date or the return date; whichever is earlier
After purchasing policy
What should I do if I did not receive my Insurance Confirmation in my inbox?
If you would still like to receive a copy of your Insurance Confirmation for your records, please email us at
travel@allianz.com with your request including your Full Name, Date of Purchase, Confirmation Number (if available), Travel Dates and Email Address.
I have updated my SriLankan Airlines flight booking. How can I change the details of my travel insurance policy?
Please note that changes to your policy will only be entertained if there were changes made to your SriLankan Airlines flight booking.
Can I cancel my travel insurance policy and receive a refund?
Yes, cancellations are allowed before trip inception / start date after the receipt of your certificate of Insurance. No cancellation is allowed post trip inception date.
Let us take care of you
What should I do if I fall sick or encounter an accident abroad?
Please contact 24-hour Assistance service at +91 124 4343838 if you need medical assistance while travelling. This service is provided by Allianz Assistance
Please retain the original copies of your receipts to ensure a smoother claim process.
How do I file for a claim?
Claims form can be downloaded by clicking on claim form
Filled up claim form and all related documents / original receipts may be shared via email to
travel@allianz.com
Is there a cut off time for filing my claims?
Yes, you have to notify us of your claim no later than 30 days after the occurrence of the claimable event.
How long does it take to process my claims?
As a SriLankan Airlines customer, your claim will be processed as a priority. Bajaj Allianz endeavors to complete the claims review process within seven (7) working days upon receipt of all necessary documents
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