Your name on your FlySmiLes profile should match the name on your passport and reservation, to ensure that miles are updated automatically
Please contact the FlySmiLes call center on +(94) 19733 3333 or email email@example.com to update your profile if required.
For flights on SriLankan Airlines, please allow a minimum of 72 hours for your miles to be updated on your statement. Please note that a minimum of 6-8 weeks is required for miles earned on other airlines to be accrued to your account.
If you are a FlySmiLes member and have forgotten to claim your miles, you may still do so for up to 6 months of your travel with SriLankan Airlines. On new enrolments, members can claim miles up to two months of past travel.
If you are missing miles of a flight activity on SriLankan or a partner Airline, please provide a scan copy of boarding pass, booking reference and ticket number to earn retroactive credit. Retroactive miles may be claimed up to 6 months of your air travel with Sri Lankan Airlines.
You will be able to view your updated miles balance by logging on to your account.