If you have purchased your ticket at www.srilankan.com, you can conveniently request for a refund of your ticket using the form below.
Please note that your request will be processed by SriLankan Airlines subject to eligibility. The refund amount will be credited to the card that was used to purchase the ticket.
In the event that your ticket has not been obtained via www.srilankan.com please contact the SriLankan Airlines office or the travel agent through whom your ticket payment has been made. Your e-ticket receipt would contain the details of the SriLankan Airlines office from where you have purchased the ticket, or please click here to find the list of SriLankan Airlines offices.
If the reason for requesting a refund is due to a change in your travel plans, you may change your itinerary through Manage My Booking section of www.srilankan.com. For further details please click here (online date changes page) or please call our 24/7 Global Contact Centre on below numbers or email us at firstname.lastname@example.org or contact your nearest ticket office
From any telephone network within Sri Lanka – 1979
From outside Sri Lanka - +94 77777 1979
From UK - 330 808 0800 | From Singapore - 315 805 80 | From Germany - 6990 732 333 | From France - 9751 81999 | From Hong Kong - China - 819 800 79 | From Japan – 505 532 3229 | From Italy – 0689 970 268 | From Malaysia – 321 683 615 | From Thailand – 600 035 642
In the case of cancellations and refunds, fare conditions and applicable refund fees will apply.
**The cancellation/refund request has to be made within one year of ticket purchase to eligible for the refund.