For flights to and from the U.S., operated by codeshare partners, CRO assistance will be provided by our codeshare partners and directions on how to contact the CRO may be found on the codeshare partner’s website.
For special assistance in codeshare on Etihad Airlines, further information can be obtained from the Abu Dhabi airport.
For special assistance in codeshare on Qatar Airways, please refer the following link.
Certain special services may not be available for codeshare flights operated by partner airlines. Please contact the SriLankan Airlines 24-hour Contact Centre for further information.
Complaint Resolution for Customers with Special Need
For passengers travelling in to and out of United States of America, consumers can obtain a copy of Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities
By telephone to the Aviation Consumer Protection Division
By mail to the Air Consumer Protection Division
U.S. Department of Transportation,
1200 New Jersey Ave., SE., West Building
Washington, DC 20590
For flights to and from the U.S, operated by codeshare partners, Complaints Resolution Official assistance will be provided by our codeshare partners and directions on how to contact the Complaints Resolution Official may be found on the codeshare partner’s website