Frequent Flyer benefits with oneworld

Relax in more premium lounges around the world

If you are a FlySmiLes Platinum or Gold member (equivalent to the oneworld Emerald or Sapphire tiers), or you are traveling in a First or Business Class cabin on any oneworld member airline, you can access up to 620 airport lounges throughout the world. This means you can relax or catch up with work in comfort and style before departure.

• To be eligible, you must be departing on a flight that is both marketed and operated by a oneworld member airline.
• Some lounges may get busy at peak times, and access to them may be restricted as a result.
• Lounges operated by third parties are identified in the lounge finder tool (above). Access to these lounges is restricted to eligible customers when travelling on specific oneworld airlines as shown in the lounge finder tool.
• Arrivals lounges are excluded.
• Spa and pre-flight dining facilities are excluded.
• British Airways Concorde lounges are excluded.
• Other exceptions may apply (see below).

oneworld lounge access for frequent flyers by tier status

Enjoy exclusive access to premium airport lounges around the world with FlySmiLes Platinum and Gold status. Members of oneworld airline frequent flyer programmes with the equivalent of oneworld Emerald or Sapphire tier status can use any lounge offered by oneworld airline when departing on any flight marketed and operated by any oneworld member airline, regardless of cabin class being flown.

• FlySmiLes Platinum (oneworld Emerald) tier members can use First Class, Business Class or frequent flyer lounges.
• FlySmiLes Gold (oneworld Sapphire) tier members are welcome in Business Class* or frequent flyer lounges. (*Does not include Qantas Domestic Business Lounges)
• Emerald and Sapphire members may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld carrier.
• You must be prepared to show your boarding pass and frequent flyer membership card, with oneworld Emerald or Sapphire tier status, to access a lounge.

The following exceptions apply:

1. American Airlines, US Airways and Qantas offer programs enabling customers to pay to gain access to their lounges. These programmes are not part of the oneworld agreement, and members of these programmes are not entitled to access lounges under the oneworld agreement.
2. American Airlines AAdvantage® members and US Airways Dividend Miles members, regardless of their tier status or class of travel, are not eligible for lounge access when travelling solely on North American flights within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean. For more information, visit, http://www.aa.com/i18n/travelInformation/airportAmenities/AdmiralsClub.jsp
3. Qantas Frequent Flyer Gold members, regardless of their oneworld tier status, cannot access Qantas Domestic Business Lounges.
4. Qatar Airways Al Safwa and Al Mourjan lounges at Hamad International Airport in Doha and Qatar Airways Premium Lounge at London Heathrow Terminal 4 are excluded.
5. TAM First Class Lounge in Sao Paulo Guarulhos International Airport is excluded.

oneworld lounge access for First Class or Business Class customers

Indulge yourself before departure in a wider range of airport lounges when you fly First Class or Business Class with any oneworld member airline.

• Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available.
• First Class passengers may invite one guest to join them in the lounge. The guest must also be traveling on a flight operated and marketed by a oneworld airline.

Connecting between oneworld marketed and operated flights:

• First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when traveling between an international long haul* and an international short haul or domestic flight (and vice-versa). (* a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours)
• Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
• You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

The following exceptions applies:

1. First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines or US Airways lounges when traveling on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean) other than the exceptions listed below:;- Customers traveling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access.
2. Qatar Airways Doha International Airport Premium Terminal is excluded, other than for customers traveling in First or Business class on Qatar Airways operated flights. Guests are not permitted.
3. Guests are not permitted at Qatar Airways Al Safwa and Al Mourjan lounges at Hamad International Airport in Doha or Qatar Airways Premium Lounge at London Heathrow Terminal 4.
4. TAM First Class Lounge in Sao Paulo Guarulhos International Airport is excluded, other than for customers traveling in First Class on TAM and oneworld member operated flights.

We know your time is precious and you would prefer to relax in one of the 620 oneworld lounges rather than wait in line at airport security. That is why, at select airports worldwide, oneworld Emerald frequent flyers (including FlySmiLes Platinum members) can access the ‘Fast Track’ or ‘Priority Lanes' at security check points no matter which cabin they are traveling in. See below for details and the list of airports where this privilege is available:

Due to restrictions or local agreements with Security Fast Track facility operators, not all oneworld carriers are currently able to extend this benefit to all Emerald tier customers.

*Access to preferred or pre-reserved seating is in accordance with the individual policy of the oneworld member airline operating the flight. First and business class check-in desks and lounges are not available at all airports. Fast track is not available at all airports. Priority baggage handling is not available on flights operated by British Airways. Extra baggage allowance benefits differ for Sapphire and Emerald level members. oneworld benefits are available only to passengers on scheduled flights that are both marketed and operated by a oneworld member airline (marketed means that there must be a oneworld member airline’s flight number on your ticket). American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, SriLankan Airlines and oneworld are trademarks of their respective companies. LATAM Airlines (Paraguay) is currently not a part of oneworld. Some limitations and exceptions may apply. For more information, visit www.oneworld.com/benefits.