Refusal and Limitation of Carriage


Article 7 - Refusal and Limitation of Carriage
  • 7.1 Right to Refuse Carriage

  • In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:

    7.1.1 such action is necessary in order to comply with any applicable government laws, regulations, or orders;

    7.1.2 the carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;

    7.1.3 your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;

    7.1.4 the flight is full and you do not have space reserved for you on the flight;

    7.1.5 you have refused to submit to a security check;

    7.1.6 you have not paid the applicable fare, taxes, fees or charges;

    7.1.7 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested;

    7.1.8 you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket;

    7.1.9 you have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agent, or the Ticket is mutilated;

    7.1.10 you fail to observe our instructions with respect to safety or security;

    7.1.11 you have previously committed one of the acts or omissions referred to in 7.1.5 to 7.1.10 above and we have reason to believe that you may do so again;

  • 7.2 Special Assistance

  • 7.2.1 Acceptance of carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illnesses or other requirements of special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements at the time of ticketing, and have been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements, unless the special assistance requirements change adversely after being accepted by us.

    7.2.2 If you are flying to and from the USA , different local rules may apply. Further information on the rules applicable for travel to and from the USA is available on request.

    7.2.3 Special Assistance Wheel chair requests are accommodated at Colombo airport at a fee of LKR 1500.00. Payments are only to be made at traffic cashier counter. Please contact SriLankan Airlines ground staff.

  • 7.3 Fitness to Fly

  • 7.3.1 AIf you have been advised that you are fit to fly provided certain precautions are taken, it is your responsibility to ensure that all such precautions are adhered to, and also should be able to produce written evidence of your fitness to fly as required by the Conditions of Carriage.

    7.3.2 If doubts exist as to your fitness to fly, we may refuse your carriage unless you have:

    7.3.2.1 produced to us no later than 48 hours before flight a medical report from an appropriately qualified doctor bearing a date no more than 10 days before your fight which confirms your fitness to travel on all flights you intend to travel, or

    7.3.2.2 produced to us no later than 48 hours before flight a duly completed medical information form (MEDIF), which we have confirmed indicating that we are able to provide you with carriage, or

    7.3.2.3 produced to us no later than 96 hours before flight, a duly completed Frequent Travellers Medical Card (FREMEC), which we have confirmed that we are able to provide you with carriage.

    7.3.3 Permission to fly is required from our Medical Department at least 48 hours before your flight (or such shorter period as we may in absolute discretion decide) if it appears to us that you may have a disease which meets any of the following criteria;

    7.3.3.1 which is believed to be actively contagious or communicable or

    7.3.3.2 which may cause or induce unusual behaviour or physical condition which could affect the welfare and comfort of other passengers or crew members, or

    7.3.3.3 which is considered to be a potential hazard to the safety of the flight, or

    7.3.3.4 which may cause the flight to be diverted or to perform an unscheduled stop, or

    7.3.3.5 which may require medical attention and or special equipment to maintain health during the flight, or

    7.3.3.6 which may be aggravated during the flight.

    7.3.4 If you are flying to and from the USA , different local rules may apply. Further information on the rules applicable for travel to and from USA is available on request.


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