Frequently Asked Questions | Advance Passenger Information

General information about flights, ticketing and airline corporate information.
All the queries related to online booking and ticketing.
All the details about Manage My Booking facility are here.
Relevent information for E-Ticketing and Booking References.
Information about the options you can get for your payments.
Answers for questions related to Advance Passenger Information
Information related to credit card payments and how it's done
How to perform online checkin and related information
Explore flight stopovers, conneting flights, transit details here.
Muticity booking related information can be found here.
Codeshare flight and interline flight details can be viewed here.
What would you need to know about Refunds & Cancellations
All you need to know when you are travelling with your kids
Special assistance, and guidance related information.
Luggage and baggage related details can be found here.
Other services
Troubleshooting information are right here
Answers for your questions related to the Airport

What are the cards that are accepted through your website for online purchases?

Card types available are Visa, Master, AMEX, JCB CUP, MAESTRO  

Some card types will be shown only for applicable payment currencies

Supported currencies for each card type are as follows.  

JCB – USD, EUR, THB, GBP, CHF, HKD, SDG, JPY

Maestro – GBP, EUR, SGD, USD, JPY, HKD, MYR, THB, SAR, AED, QAR, KWD, CHF

AMEX – LKR, GBP, EUR, SGD, USD, JPY, HKD, MYR, THB, SAR, AED, QAR, KWD, CHF

UnionPay - USD, CNY, HKD (only for flights departing China & Hong Kong)

For more information, please Click here

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Can I use my debit card?

Yes, you can.

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Can I pay for one booking with more than one card?

No. One booking must be paid in full with a single card.

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Can I be charged in my native currency?

SriLankan Airlines will accept payments ONLY in LKR, GBP, EUR, SGD, USD, JPY, HKD, MYR, THB, SAR, AED, QAR, KWD or CHF. For transactions other than these currency types, both native as well as equivalent, USD amounts will be shown. If the ticket amount is not displayed in the native currency, you will not be able to pay in native currency.

If both native and equivalent USD amounts are displayed in a transaction, then such transactions will be charged in USD.

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Can I hold my booking for later payment?

With our Book Now, Pay Later option, SriLankan passengers travelling out of Colombo or UAE can hold your fare quote for 48 hours. It means that if you want to pay later, the fare in the booking will not be affected till 48 hours from the time of booking. This payment option is given at the payment page. Click here for more details.

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How do I use Hold My Fare?

You can choose the Pay Later option when you get to the payment page on www.srilankan.com. You can find how to use the Pay Later service Click here and also advise on how to complete your booking with this feature.

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How can I pay for my on-hold booking?

You have the choice of making your payment within 48 hours of the booking at the specified banks or through your online bank accounts. Click here for more information.

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More topics
Information related to credit card payments and how it's done
How to perform online checkin and related information
Explore flight stopovers, conneting flights, transit details here.
Muticity booking related information can be found here.
Codeshare flight and interline flight details can be viewed here.
What would you need to know about Refunds & Cancellations
All you need to know when you are travelling with your kids
Special assistance, and guidance related information.
Luggage and baggage related details can be found here.
Other services
Troubleshooting information are right here
Answers for your questions related to the Airport

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