Online Refund Request

Here's your chance to get fantastic discounts when you make your Advanced Booking online.

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Online Refund Request

Please use the form given below to request for a refund for an Electronic Ticket purchased through our online booking system. Please submit separate forms, completed with all details, for each refund request.

The refund request will be processed by SriLankan Airlines within 15 working days and credited to the credit card account which was used to make the online payment. Please note your credit card company and the issuing company may require additional time to credit the funds to your account.

To request a refund on a ticket not purchased through our website, please contact the SriLankan Airlines Ticket Office nearest to you.

All refunds are subject to a refund fee mentioned on the Fare Conditions of the ticket purchased online.

Title *

First name *

Last name *

Email Address *

Re-enter email address *

Telephone number

Type

Country Code *

Telephone *

Country of ticket issue / departure country *

Payment Methods

Remarks

Tick if you are refunding the ticket(s) and enter new ticket(s) issued.

I understand that by submitting this form, I agree for a refund on my above booking subject to my booking being eligible for a refund fee and/or any other applicable fee per passenger

Electronic Ticket Number *

Passenger name *

Plan And Book

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Before your journey And at the Airport e-Ticketing During the flight When you arrive Well-being Health and safety Luggage

Conditions and Notices

SriLankan Airlines - Conditions of Carriage Important Notices

Online Refund Request