Special Assistance -Wheelchairs at the airport
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Special Assistance

Assistance for Passengers with Reduced Mobility

Wheelchairs at the airport

If you need a wheelchair to help you through the airport, please request at the time of making your booking so that we may endeavour to provide this service.

In the event of requesting wheelchair assistance at the airport without prior notice, the service will be offered at a charge of
Rs 2000.00

Travelling with your own Mobility Equipment

We are able to carry your mobility equipment on the flight. However, there are some restrictions on size and weight that you should discuss with your booking agent at the time of booking. If space is available, we will store your mobility equipment (for example, collapsible wheelchairs and/ or mobility aids) in the aircraft cabin. If not, your mobility equipment will be carried in the cargo hold. Two pieces of mobility equipment will be carried free of charge and will not count against the standard baggage allowance.
If you have a battery-powered wheelchair, you will need to take certain safeguards before you travel. Please ask for details at the time you make your booking.

Companions Providing Assistance

If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) e.g. cannot self-lift into a wheelchair during the flight, we request you to travel with a companion who can assist you. We cannot assume obligation for providing on board assistance, which might contravene health, safety or hygiene regulations.

Facilities on Board the Aircraft

We always try to accommodate and assist all our customers with additional needs. Safety regulations stipulate that passengers with additional needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes. We will do our best to allocate you a seat that is most suitable for your needs. Also, the toilets are equipped with facilities for differently abled passengers.

Visually Impaired or Hearing Impaired Passengers

If you require meet-and-assist service or if you need to be guided to or from the aircraft, please notify the booking agent at the time of making your reservation.

Travelling with Guide/Assistance Dogs

A dog trained to lead the visually impaired or the hearing impaired passengers may be accepted for transportation in the company of the passenger who is dependent on such a dog, without charge. SriLankan Airlines accepts "seeing eye" or "hearing" dogs subject to the following rules and regulations:
  • The dog shall only accompany the passenger if such passenger's vision or hearing is impaired and he is actually dependent upon such dog.
  • Meet and Assist on Arrival
  • Such dog shall only be permitted to remain in the Business Class compartment of the passenger cabin. The passenger will therefore be required to travel on a Business class fare ticket.
  • Passengers dependent on such a dog and travelling in the lower class of service or on a mono-class flight shall have to part with the dog. The dog shall only be accepted for transportation in the cargo hold. However, no charges shall be levied. All other regulations pertaining to carriage of pets, live animals shall apply.
  • Only one dog may be carried in the Business class cabin at any one time.
  • There are other conditions of accepting such dogs and please contact your local SriLankan Airlines office to get full details.

Requirements for flying during Pregnancy

Expectant mothers need to carry a medical certificate issued within 3 days of departure confirming the date of delivery and fitness to fly.

Permitted Gestational Period

Single Uncomplicated Pregnancies

For flights up to 4 hours- up to 36 weeks pregnancy
For flights over 4 hours - up to 35 weeks pregnancy

Multiple Complicated Pregnancies (eg: Twins / Triplets)

For flights up to 4 hours- up to 32 weeks pregnancy
For flights over 4 hour- up to 28 weeks pregnancy

For further information on flying during your pregnancy, please contact res_services@srilankan.com

Passengers with special medical requirements

The following persons must receive medical clearance from SriLankan Airlines before flying:
  • Passengers suffering from a disease believed to be contagious and communicable.
  • Passengers manifesting an 'unusual behaviour' because of a disease or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew or could be considered a potential hazard to the safety of the flight or its punctuality.
  • Passengers requiring medical attention and/or special equipment to maintain their health during the flight.
  • Passengers whose medical condition might become life threatening or where there is a concern that the passenger cannot complete the flight safely without extraordinary medical attention.
  • Passengers who cannot use the normal aircraft seat when placed in the upright position.
If your condition is described above, medical clearance from SriLankan Airlines is necessary. A 'Medical Information Form' (MEDIF) must be completed by your own doctor and submitted to the nearest SriLankan Airlines office, at least 48 hours before flight departure. Please ask your travel agent or contact any SriLankan Airlines office for a 'Medical Information Form' (MEDIF).
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